Onequeen.ro offers worldwide delivery

We use standard and private courier services depending on your country of origin. Shipping costs and estimate times of arrival are calculated at the checkout based on your shipping address and country.

Our order processing time is up to 48h (except weekends) and once the package is sent it usually reaches the destination in 5-14 business days in Europe and in 14-21 business days outside of Europe.

Please note that all delivery times are estimates and although we aim to deliver your order as fast as possible we cannot be held responsible for courier delays and circumstances out of our control.

International shipments outside of the European Union are sent DDU (Delivery Duty Unpaid) which means the buyer is responsible for any import taxes or delivery fees once the package enters the country. Please contact your local customs office for current charges before placing an order, to avoid being surprised by unexpected charges.

If you have any questions please feel free to contact us.

Returns

We carefully inspect your order before we ship it off.

But if your order is not exactly what you expected, just send it back to us un-opened within 14 days of receipt and we’ll provide a refund or exchange.

The cost of getting the package back to us is yours but we will happily cover the cost of sending any replacement to you.

In case of a refund please note that the original shipping costs are not eligible for a refund.